CARE Coordinator

Dean of Students
Job #542554
Close Date: Sunday, January 5, 2025

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have over 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

 

(Job #542554) Student Services Professional III, CARE Coordinator, Salary Range: $5,276 - $7,517 monthly. Hiring Range: $5,276 - $5,504 monthly. This is a full-time, benefited, exempt, 12-month pay plan permanent position with a one-year probationary period with the Dean of Students. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits.

 

Position Summary:

Under the direct supervision of the Dean of Students, the incumbent is responsible for a variety of work assignments and duties which support currently enrolled Cal Poly Humboldt students as well as formerly enrolled students who wish to re-enroll.

The incumbent assists students in navigating and accessing campus and community resources; this includes referrals to both on and off campus community providers, exploration of and referral for behavioral and medical health concerns, coordination and follow-up during and after hospitalization and/or medical leave of absence, health and safety referrals, problem resolution, managing multiple or complex medical and/or mental health needs, crisis intervention/management, and conflict resolution.

The incumbent works closely with university staff and faculty across campus and particularly with the Office of the Registrar, Educational Opportunity Program (EOP)/Student Support Services (SSS), Learning Resources Network departments, Housing & Residential life, Financial Aid, Counseling and Psychological Services, the Health Center, off-campus agencies (e.g. health clinics, hospitals including County Mental Health, mental health therapists, city and county social services), and families/ friends/guardians of students in order to support the student success of at-risk university students referred by university personnel. Presenting student issues include addressing problems of considerable difficulty and where guidelines and precedents do not exist or are not applicable. The incumbent also is involved in student threat assessment and the development of appropriate response. Additionally, the incumbent will be responsible for building and maintaining collaborative working relationships with hospital social workers to ensure an informed approach to student's post-hospitalization follow up. It is essential that the incumbent is up to date and stays abreast of research and best practices in crisis intervention and resource management. Evening and weekend hours are occasionally required.

Key Responsibilities:

Caseload Management – 30%

• Utilizes basic intervention and engagement techniques to assess the level of student need for personal, medical, mental health, social interpersonal assistance, and other services.
• Provides referrals to students and assists them in developing a plan for accessing support services appropriate to their needs and provides appropriate follow-up and advocacy.
• Advises the Dean of Students of Student Rights and Responsibilities regarding appropriate intervention strategies for students of concern. This position may act as Lead Care Coordinator.

Case Management Follow Up:

• Maintains communication with students, faculty and staff to ensure resolution to issues/crisis that have negatively affected the student.
• Maintains complete and accurate records on students served, specific services provided, and referrals.

Intervention – 30%

• Interpersonal & Developmental Assessment & Referral:
• Assesses student progress in their general development towards student autonomy and leadership. Provides coaching and referral in basic communication skills, resolving interpersonal conflicts, developing positive goals and strategies for personal success, exploring alternatives when dealing with family and personal problems, loneliness, cultural isolation and transitional academic adjustment.
• Provides referrals and assists students in accessing appropriate Student Health Services, Counseling and Psychological Services, local county services for crisis intervention and psychological services as well as referral to appropriate Academic and Learning support services.
• Other Assessment and Referral:
• Provides housing assistance, information on cultural and social activities, health and legal referrals, and referrals to other campus and community departments and agencies when appropriate.
• Assists students in planning and transitioning through each semester and academic year, as the need arises.
• Triage crisis intervention response with Dean of Students of Student Rights & Responsibilities. Also serves as member of the campus student behavior intervention team.
• Serve on the Student Behavioral Intervention Team to assist with assessment of student needs and crisis.

Advocacy – 25%

• Communicates along with/on behalf of students of concern with various on/off campus resources. Communicates with campus departments, faculty and programs re: personal and community-wide crisis affecting the student and facilitates medical withdrawals and educational leaves of absence as appropriate.
• Advocates for students and student groups of concern/ at-risk students. Identifies institutional barriers and designs appropriate interventions and solutions within established precedents and guidelines and where precedents and guidelines do not exist, addressing complex student issues.

Coordination on/off campus offices and other duties – 10%

• On-going consultation with other campus offices and personnel regarding individual and general needs of students of concern/at-risk students enrolled at Cal Poly Humboldt.
• Participates in university wide programming, including social, cultural, and educational activities, as appropriate to the assigned work in serving students of concern/ at-risk student population.
• Provides training to on-campus community concerning appropriate responses in working with students of concern.
• Represent Cal Poly Humboldt as a member of the Higher Education Case Managers Association and other professional associations.
• Design programs and publications and conduct trainings to educate the campus community about student wellbeing and identifying and responding to students in distress.

Other Duties as Assigned – 5%

 

Knowledge, Skills, and Abilities Associated with this Position Include:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

 

Student Services Professional I-A

• Working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information.
• Ability to gather and analyze data.
• Ability to participate in and contribute to group meetings, conferences, and interviews.

Student Services Professional I-B

• Working knowledge of the methods and problems of organization and program management.
• Working knowledge of research and interviewing techniques.
• The ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned.
• Working knowledge of the basic principles, practices, and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• The ability to reason logically, draw valid conclusions and make appropriate recommendations.
• Ability to present clear and concise information orally and in written reports.

Student Services Professional II

• Working knowledge of the practices, procedures, and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretative information through interviews.
• Ability to reason logically.
• Ability to collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Ability to advise students individually and in groups on routine matters where required.
• Ability to recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
• Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Student Services Professional III

• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices, and trends of the Student Services field.
• General knowledge of the policies, procedures, and practices of the program area to which assigned,
• General knowledge of individual counseling techniques.
• General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
• Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Ability to advise students individually and in groups on complex student‑related matters.
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Ability to establish and maintain cooperative working relationships with a variety of individuals.

Job Specific Knowledge, Skills, and Abilities

• Knowledge of crisis intervention, advocacy, and case management.
• General knowledge of university academic and student services and other off-campus resources, especially those frequently utilized by the target population.
• Working knowledge of Trauma Informed Care Model.

 

Minimum Qualifications:

Experience:

1. Possession of the below knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education:

2. Equivalent to graduation from a four-year college or university in a related field such as Social Work or Psychology, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications:

1. At least of six (6) months of professional or non-professional experience in a university academic advisement or mentoring at the professional level with students of concern/at-risk college students.
2. At least six (6) months of professional or non-professional experience with and advanced knowledge of crisis intervention, advocacy, and case management.
3. Thorough knowledge of CSU policies and procedures.
4. At least six (6) months of professional or non-professional experience working in a college setting with students who are from a diverse range of cultural and economic background.
5. Additional consideration is given to applicants who have overcome barriers like those confronting program participants as well as other at-risk student populations.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three professional references

Application Deadline: The deadline to submit application materials is 11:55 p.m. on Sunday, January 5, 2025.

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu.

Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.  Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: 3084
Publication Date: December 6, 2024